Customer Service

Warranty

DYE Precision, Inc. warrants for one year to the initial retail purchaser, from the initial date of purchase, that the paintball marker and regulator are free from defects in materials and workmanship, subject to the requirements, disclaimers and limitations of this warranty. Disposable parts, normal maintenance and standard wear and tear parts such as batteries, O-rings and seals are not warrantied. The solenoid and electronic components on the marker are warrantied for six months. This warranty does not cover scratches, nicks, improper disassembly, improper re-assembly, misuse, neglect or improper storage. Modification to the product will void the warranty. The only authorized lubricant for the marker is Slick Lube™. Use of any other lubricant will void your warranty. This warranty is limited to repair or replacement of defective parts with the customer to pay shipping costs. Warranty card and proof of purchase must be submitted to DYE Precision for warranty to be in effect. This warranty is not transferable. This warranty does not cover performance. Paintball markers are non-refundable.

Technical Support

Our Technical Support Departments are open Monday through Friday.
DYE Precision, Inc. can be reached at 858-536-5183 from 9am to 5pm PST.
DYE Europe can be reached at +44 (0) 20-8649-6330 from 9am to 5pm GMT.
DYE Asia can be reached at 886 (0) 4-2407-9135 from 9am to 5pm GMT +8 hours.
Additional support and international contacts are available through our web site, www.dyematrix.com.
Please select the correct Dye Return Authorization form: Americas, Europe

Disclaimer

The specifications & photographs in this material are for information and general guidance purposes only. Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are subject to change without notice. Contents of box may therefore vary from owner's manual. For details of changes in design, specification or appearance consult your local distributor or dealer. The BOOST™ BOLT, Hyper3™ and Slick Lube™ are registered trademarks. Design rights, copyrights and all other rights reserved. All patterns, drawings, photographs, instructions or manuals remain the intellectual property of the manufacturer.

Shipping & Delivery

International orders and all gear bag shipping charges will be billed according to published rates which may be more than quoted.

All orders are shipped Ground unless expedited is requested. If expedited shipping is necessary, please call customer service for rate quote and to ensure on time delivery. service@dyeprecision.com

Privacy & Security
We use Comodo SSL security and encryption. We do not share your data with anyone, this gives our customers a sound piece of mind.
Returns & Replacements
Will be handled on a case by case basis, contact your nearest customer service representative.
Please select the correct Dye Return Authorization form: Americas, Europe
Ordering
Ordering is available 24 hours a day seven days a week. If you have any problems ordering please contact webmaster@dyeprecision.com.
Orders are only processed during business hours. (M-F 8am to 5pm)
Payment, Pricing & Promotions
We accept all major credit cards. Pricing of items is in no way guaranteed, you will be notified if there are any changes to the price prior to your order being completed. Promotions are restricted to the terms of that specific promotion, we reserve the right to discontinue promotions at any time.
Viewing Orders
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Updating Account Information
Please keep your account information and up to date, notify us of any changes in your account information.